Returns & Refund Policy

Last updated: September 2026 — Barnaby Bright / AlphaSaphir, Switzerland

Barnaby Bright books are printed on demand by our fulfilment partner Lulu Direct, a global print-on-demand service. Each book is produced individually when you place your order. Please read this policy carefully before purchasing.

1. EU & EEA Customers — 14-Day Right of Withdrawal

If you are located in the European Union or the European Economic Area, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with Directive 2011/83/EU.

How to withdraw: Email hello@barnabybright.com with your order number and the words “I wish to withdraw from my order”. You will receive written confirmation within 2 business days.

Returning the item: You must return the book(s) in their original, unused, unwritten-in condition within 14 days of notifying us. Return shipping costs are your responsibility. We recommend using a tracked service.

Refund: Once we confirm receipt and inspect the item, we will refund the full purchase price (excluding original shipping) within 14 days via your original payment method.

Withdrawal form: A formal withdrawal form is available on request at hello@barnabybright.com. You may also use your own written statement.

2. UK Customers — 14-Day Cancellation Right

UK customers have the right to cancel within 14 days of receiving their order under the Consumer Contracts Regulations 2013. The process is identical to the EU withdrawal procedure described above.

3. Australian Customers — Consumer Guarantees

Under the Australian Consumer Law (ACL), our books come with guarantees that cannot be excluded. If a book is faulty, not of acceptable quality, or does not match its description, you are entitled to a remedy. Contact us at hello@barnabybright.com and we will resolve the issue promptly at no cost to you.

4. All Customers Worldwide — Our Guarantee

Damaged or defective book on arrival? Send a photo to hello@barnabybright.com within 30 days. We will ship a free replacement — no return required.
Wrong title received? We will send the correct book immediately at no cost.
Printing quality issue? Our fulfilment partner Lulu Direct maintains strict quality standards. Any print defect is covered — contact us within 30 days of delivery.

5. Conditions for Returns

Books must be returned in their original, unread, unmarked condition. We cannot accept returns for books that have been read, written in, damaged by the buyer, or soiled. Books returned in unacceptable condition will not be refunded.